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Refunds & Returns

If you encounter an issue with a Pro-GreenMX product that you have ordered from pro-greenmx.com / pro-greenmx.co.uk – please contact us via email at info@pro-greenmx.co.uk or via the contact page on our website. When you email us please provide a full description of the product and why you wish to return the product. Photographic evidence may be requested by us before guaranteeing a refund.

Items eligible for return must have been purchased directly from us within the last 30 days, must be unused and in the original, unopened packaging.

Sale items are non-returnable and non-refundable, unless damaged upon delivery. If this is the case then photographic evidence may be requested.

It is the customers responsibility to ensure the item is safely returned to Pro-GreenMX. We recommend using a recorded courier or postal service. Return shipping costs are non-refundable unless the return is due to manufacturing error, which will require proof of postage. A Pro-GreenMX representative will confirm this before return and postage will be reimbursed.

Please allow up to 5 working days for parcels to reach us, once received we will confirm with you before settling your refund. Please allow 5-7 working days for refunds to appear in your bank account.

If you have purchased clothing from us and wish to exchange for a new size, please contact info@pro-greenmx.co.uk to discuss the available options.

If you wish to exchange your clothing and have confirmed your exchange with Pro-GreenMX please post back your item safely, in original condition with tags alongside a written explanation of your exchange, we recommend using a recorded courier or postal service (keep proof of postage). Postage costs are non-refundable. Once received the new item will be despatched with no additional postage charges. Please allow up to 5 working days for exchange to be received and resent.

Exchanges are not available on any other products.

Pro-GreenMX reserves the right to decline an exchange dependent on stock levels and condition of product when received. Products can only be exchanged for a new size and not for a different product.

Free Standard Delivery On All Orders Over £50
Next-Day Delivery Available Mon-Thurs before 2pm

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