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FAQs

Below you’ll find answers to the questions we get asked the most about here at Pro-GreenMX.

When will I receive my parcel?

We aim to dispatch all of our orders on the same day when ordered Monday-Thursday before 2:30PM. This is not always possible due to high volumes of orders, but if you have ordered Next Day Delivery before 2pm Monday-Thursday we will ensure your order is dispatched.

How can I track my order?

Your tracking confirmation will be sent to the email address/phone number that you will have provided to us at the time of purchase. If you have not received tracking information and wish to track your parcel please email info@pro-greenmx.co.uk

What do I do if I have not received my order?

Please allow 3 working days before contacting us in regards to your order. After 3 working days please email us (info@pro-greenmx.co.uk) and we will track down your parcel for you.

What do I do if there are items missing from my order?

Please email us as soon as you receive your parcel and we will look into the matter further. If you have ordered multiple products, they may have been packaged separately leading to boxes being split up during transit – we will be able to confirm this for you.

What do I do if I wish to return/exchange my product?

Please look at our returns policy for more information.

You do not deliver to me but I’d like to buy your products, what should I do?

Please email us (info@pro-greenmx.co.uk) and we will discuss what the best option is dependent on your location.

Can I use the Bike Wash as it is?

Yes, unless you have brought the concentrated refill in which you dilute 50/50 with water.

Are your products really safe to use on any surface?

Yes, our products are 100% salt-free, which means that they will cause no harm to any sensitive metals, paint work, carbon fibre, anodised parts etc.

Free Standard Delivery On All Orders Over £50
Next-Day Delivery Available Mon-Thurs before 2pm

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